Effective Date: March 19, 2026
DriveX (operated by HG Prime Solutions Inc.) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Date of birth (if required for rental eligibility)
- Reservation details (vehicle type, dates, location)
- Payment-related information (processed securely via third-party providers)
- Communication records (SMS, email, or calls)
2. How We Use Your Information
We use your information to:
- Process and manage car rental reservations
- Communicate booking confirmations, updates, and support
- Send important service-related messages
- Provide customer support
- Improve our services and user experience
- Send promotional or marketing messages (only if you opt in)
3. SMS Communications
By providing your phone number and opting in, you agree to receive SMS messages from DriveX (HG Prime Solutions Inc.) related to:
- Reservation confirmations
- Booking updates
- Customer support
- Promotional offers (if separately consented)
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP.
4. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Car rental partners (such as Avis, Budget, and other providers) to fulfill reservations
- Service providers (payment processors, communication platforms, hosting services)
- Legal authorities if required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.
6. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Opt out of marketing communications at any time
8. Third-Party Services
Our website and services may use third-party providers. These providers have their own privacy policies, and we are not responsible for their practices.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, you may contact us:
DriveX (HG Prime Solutions Inc.)
Email: support@drivex-usa.com
Website: https://drivex-usa.com